If you need urgent advice or medical attention:
- between 18:00 and 08:00 on a weekday
- at the weekend
- during a Public Holiday
Call a NHS24 Call Centre on 111 (free number).
D&G Out of Hours service should only be used to provide medical management for conditions that require urgent attention (illnesses experienced which require attention before your own GP Practice opens, but are not serious enough for a 999 call or attendance at The Emergency Department). The D&G Out of Hours service should not be used to provide treatment for routine, recurrent or non-urgent medical conditions or to issue repeat prescriptions.
The Primary Care Centre can only take referrals from NHS24. Please do not attend without telephoning NHS24 for an appointment.
When you call NHS24
A call handler will ask you a series of questions and you will be advised what to do next.
It is important to note that the nurses you speak to in NHS24 and the doctors/nurses that see you in the centre will not be your usual GP surgery team and will not have access to your GP’s medical notes.
If your responses indicate that you need help from the Out of Hours Service, your details will be sent electronically to the local Dumfries & Galloway Out of Hours Service (D&G OOH).
A team member from D&G OOH (Doctor, Nurse, Paramedic or Pharmacist) may call you back to discuss the problem in detail.
You may be advised in one of the following ways:
- Self-management advice over the phone. This may include advice to visit a community pharmacy.
- Attend the Primary Care Centres based at the
- Dumfries & Galloway Royal Infirmary via Emergency Dept. entrance.
- The Galloway Community Hospital, Stranraer (Usually a specific time to attend will be agreed).
- Newton Stewart Hospital. (Usually a specific time to attend will be agreed).
- A Home visit from one of our OOH Team Members is for housebound patients only.
- Occasionally the OOH Team Member may feel that a problem requires urgent admission to hospital and will arrange for an emergency ambulance to attend.
If you are given telephone advice and later feel that your condition has worsened, then you should call 111 again. Your condition will be re-assessed.
Other ways to get help
Consider speaking to your community pharmacist first. The pharmacist can provide assistance with many medication related issues, for example, if you have lost or run out of your repeat medication.
The pharmacist can also provide advice and, if appropriate, treatment for many minor ailments, which may be free of charge. Common minor ailments include:
- Skin conditions
- Eye infections
- Sore throats and coughs
- Urinary tract infection
Help on the web
NHSinform is Scotland’s leading digital health and care information service, providing a source of reliable, quality assured information across a growing range of channels including online, telephone, webchat and social media.
A new self-help guide, fully aligned with NHS 24’s 111 out of hours service, enables people to manage their own symptoms across a range of conditions.
NHS Dumfries and Galloway provides support to help you get the right medical assistance when you’re ill or injured on its website.
For compliments, concerns or comments
Your feedback helps us to better understand what we are doing well and where we can improve. There are lots of ways that you can share your views with us including:
- Speaking directly to a member of staff in the team the feedback is about.
- Via the independent organisation Care Opinion through their website at careopinion.co.uk or by completing one of their leaflets (available from staff or Patient Services)
- Contacting our Patient Services team on 01387 272733 or by email:firstname.lastname@example.org
If you wish to progress a complaint or would like more information about our Complaints Handling Procedure, please contact Patient Services who can assist you.
If you need help giving us your feedback, you can access free, independent and confidential advice and support from the Patient Advice and Support Service who are part of the Citizens Advice Bureau:
Dumfries and Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries DG1 2PQ
Telephone: 0300 303 4321