Appointments and Prescriptions

You can now make appointments with a Patient Access account. Just sign in with your username and password at the link below.

If you don’t have a Patient Access Account, you can register using the link below – or call the surgery at 01683 220 062.

Make an appointment with Patient Access Account

You can also request prescriptions or repeat prescriptions via your Patient Access Account. Just sign in with your username and password at the link below.

If you don’t have a Patient Access Account you can register using the link below – or call the surgery at 01683 220 062.

Order your prescription with Patient Access Account

You can also order repeat prescriptions through our repeat prescription line on 01683 220453.

This is an answer machine so you can call it at any time, please leave your name and date of birth and the items you require.

Call our repeat prescription line

 

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Appointments & Prescriptions
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Out of Hours Service

What to do when the surgery is closed

 

If you need urgent advice or medical attention:

Call a NHS24 Call Centre on 111 (free number).

D&G Out of Hours service should only be used to provide medical management for conditions that require urgent attention (illnesses experienced which require attention before your own GP Practice opens, but are not serious enough for a 999 call or attendance at The Emergency Department). The D&G Out of Hours service should not be used to provide treatment for routine, recurrent or non-urgent medical conditions or to issue repeat prescriptions.

The Primary Care Centre can only take referrals from NHS24. Please do not attend without telephoning NHS24 for an appointment.

A call handler will ask you a series of questions and you will be advised what to do next.

It is important to note that the nurses you speak to in NHS24 and the doctors/nurses that see you in the centre will not be your usual GP surgery team and will not have access to your GP’s medical notes.

If your responses indicate that you need help from the Out of Hours Service, your details will be sent electronically to the local Dumfries & Galloway Out of Hours Service (D&G OOH).

A team member from D&G OOH (Doctor, Nurse, Paramedic or Pharmacist) may call you back to discuss the problem in detail.

You may be advised in one of the following ways:

  • Self-management advice over the phone. This may include advice to visit a community pharmacy.
  • Attend the Primary Care Centres based at the
  • Dumfries & Galloway Royal Infirmary via Emergency Dept. entrance.
  • The Galloway Community Hospital, Stranraer (Usually a specific time to attend will be agreed).
  • Newton Stewart Hospital. (Usually a specific time to attend will be agreed).
  • A Home visit from one of our OOH Team Members is for housebound patients only.
  • Occasionally the OOH Team Member may feel that a problem requires urgent admission to hospital and will arrange for an emergency ambulance to attend.

If you are given telephone advice and later feel that your condition has worsened, then you should call 111 again. Your condition will be re-assessed.

Consider speaking to your community pharmacist first. The pharmacist can provide assistance with many medication related issues, for example, if you have lost or run out of your repeat medication.

The pharmacist can also provide advice and, if appropriate, treatment for many minor ailments, which may be free of charge. Common minor ailments include:

  • Allergies
  • Pain
  • Constipation
  • Diarrhoea
  • Skin conditions
  • Earache
  • Eye infections
  • Indigestion
  • Thrush
  • Sore throats and coughs
  • Urinary tract infection

NHSinform is Scotland’s leading digital health and care information service, providing a source of reliable, quality assured information across a growing range of channels including online, telephone, webchat and social media.

A new self-help guide, fully aligned with NHS 24’s 111 out of hours service, enables people to manage their own symptoms across a range of conditions.

Assess your own symptoms with NHSinform

NHS Dumfries and Galloway provides support to help you get the right medical assistance when you’re ill or injured on its website.

Know who to turn to in D&G

Your feedback helps us to better understand what we are doing well and where we can improve. There are lots of ways that you can share your views with us including:

  • Speaking directly to a member of staff in the team the feedback is about.
  • Via the independent organisation Care Opinion through their website at careopinion.co.uk or by completing one of their leaflets (available from staff or Patient Services)
  • Contacting our Patient Services team on 01387 272733 or by email:patientfeedback@nhs.net

If you wish to progress a complaint or would like more information about our Complaints Handling Procedure, please contact Patient Services who can assist you.

If you need help giving us your feedback, you can access free, independent and confidential advice and support from the Patient Advice and Support Service who are part of the Citizens Advice Bureau:

Dumfries and Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries DG1 2PQ

Telephone: 0300 303 4321

Email:     info@dagcas.org
Website: www.dagcas.org

 

Opening Times

Mon: 8am – 6.30pm
Tue: 8am – 6pm
Wed: 8am – 6pm
Thur: 8am – 6pm
Fri: 8am – 6pm
Sat: Closed
Sun: Closed

Appointments

Get our contact details and directions to the surgery.

Book an Appointment
 

Staff

Learn more about the Moffat Surgery team and our roles within the organisation.

Appointments

Consultations with your doctor are by appointment. Learn more here.

Minor Ailments

Many minor ailments can be treated with medicines available over the counter. Help us help you.

Contact us

Get our contact details and directions to the surgery.