Appointments

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Morning surgery takes place between 8.30am and 11am and afternoon surgery between 3pm and 5pm.

Please note that if you arrive more than 10 minutes late for an appointment, you might be asked to rebook it for another time.

The Leadhills branch surgery is open Tuesday, Wednesday and Thursday. Doctor appointments can be made on Tuesday and Thursday mornings and Nurse appointments on a Wednesday afternoon. Please call the surgery for an appointment.

Appointments are released at 08:00 for patients who feel they need to be seen that day. These will be triaged by the Advanced Nurse Practitioner. Routine appointments can be made in advance by phoning the surgery or through our online appointment system. Please note, to register for the online appointment system you will need to obtain an information sheet from the surgery that contains the information required to register.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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For minor ailments, an appointment may not always be necessary. Many minor ailments such as coughs and colds can be treated with medicines available at your local pharmacy or the supermarket. We also have a number of different Health Care Professionals at the surgery who are able to help you. If you can give the receptionist an idea of what is wrong we will try to direct you to the best person to help you or you can find information on our Minor Ailments page.

If you need to consult a doctor and feel that it can be dealt with over the telephone please ask for a telephone consultation. These consultations can be pre-booked and you will be telephoned by a Doctor after the surgery. (You will be asked for a contact number).

Nurses are on duty each weekday and patients are seen by appointment. They will be able to help you with immunisations, dressings, removal of stitches, minor injuries, ear syringing, ECGs and blood tests etc. Our practice nurses can also be contacted by telephoning the surgery on 01683 220062 and leaving a message with the receptionist. A nurse will return your call when available.

Consultations with a doctor are by appointment only and can be made by telephoning the surgery or booking online through our online appointment system. If you wish to book online, an information sheet is required from the surgery that contains the information required to register.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

If you have recently been discharged from Hospital following an operation and feel you require a home visit, please do not assume your GP knows you are home and needing a review. Contact reception to organise a visit.

You can also be visited at home by a community nurse if you are referred by your GP. You might also be visited at home by a health visitor if you have recently had a baby.

We do have access to an interpretation service for patients who have difficulty communicating in English. Patients are also welcome to bring a chaperone with them for any intimate examination.

Please note the surgery will be closed on 8 public holidays throughout the year. In 2018/2019 these dates will be

Monday 2nd April 2018

Monday 7th May 2018

Monday 27th August 2018

Monday 15th October 2018

Tuesday 25th December 2017

Wednesday 26th December 2017

Tuesday 1st January 2018

Wednesday 2nd January 2018

Closed for Training

We will also close in the afternoon for staff training on the following dates. Cover is provided by Dumfries & Galloway Out of Hours

Wednesday 14th March 2018

Please note that if you arrive more than 10 minutes late for an appointment, you might be asked to rebook it for another time.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Staff

Minor Ailments

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