Appointments and Prescriptions

You can now make appointments with a Patient Access account. Just sign in with your username and password at the link below.

If you don’t have a Patient Access Account, you can register using the link below – or call the surgery at 01683 220 062.

Make an appointment with Patient Access Account

You can also request prescriptions or repeat prescriptions via your Patient Access Account. Just sign in with your username and password at the link below.

If you don’t have a Patient Access Account you can register using the link below – or call the surgery at 01683 220 062.

Order your prescription with Patient Access Account

You can also order repeat prescriptions through our repeat prescription line on 01683 220453.

This is an answer machine so you can call it at any time, please leave your name and date of birth and the items you require.

Call our repeat prescription line

 

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Appointments & Prescriptions
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Appointments

Morning surgery takes place between 8.30am and 11am and afternoon surgery between 3pm and 5pm.  Late night surgery is available on a Monday at 5.45pm for patients who cannot attend during the day.

Please note that if you arrive more than 10 minutes late for an appointment, you might be asked to rebook it for another time.

The Leadhills branch surgery is open Tuesday, Wednesday and Thursday.  Doctor appointments can be made on Tuesday and Thursday mornings and Nurse appointments on a Wednesday afternoon.  Please call the surgery for an appointment.

Appointments are released at 08:00 for patients who feel they need to be seen that day.  Routine appointments can be made in advance by phoning the surgery or through our online appointment system.  Please note, to register for the online appointment system you will need to obtain an information sheet from the surgery that contains the information required to register.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

For minor ailments, an appointment may not always be necessary. Many minor ailments such as coughs and colds can be treated with medicines available at your local pharmacy or the supermarket. We also have a number of different Health Care Professionals at the surgery who are able to help you.  If you can give the receptionist an idea of what is wrong we will try to direct you to the best person to help you or you can find information on our Minor Ailments page.

If you need to consult a doctor and feel that it can be dealt with over the telephone please ask for a telephone consultation. These consultations can be pre-booked and you will be telephoned by a Doctor after the surgery.  (You will be asked for a contact number).
Nurses are on duty each weekday and patients are seen by appointment. They will be able to help you with immunisations, dressings, removal of stitches, minor injuries, ear syringing, ECGs and blood tests etc. Our practice nurses can also be contacted by telephoning the surgery on 01683 220062 and leaving a message with the receptionist. A nurse will return your call when available.

Consultations with a doctor are by appointment only and can be made by telephoning the surgery or booking online through our online appointment system.  If you wish to book online, an information sheet is required from the surgery that contains the information required to register.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

If you have recently been discharged from Hospital following an operation and feel you require a home visit, please do not assume your GP knows you are home and needing a review.  Contact reception to organise a visit.

You can also be visited at home by a community nurse if you are referred by your GP. You might also be visited at home by a health visitor if you have recently had a baby.

We do have access to an interpretation service for patients who have difficulty communicating in English. Patients are also welcome to bring a chaperone with them for any intimate examination.

Please note the surgery will be closed on 8 public holidays throughout the year. In 2017/2018 these dates will be

Monday 17th April 2017

Monday 1st May 2017

Monday 28th August 2017

Monday 16th October 2017

Monday 25th December 2017

Tuesday 26th December 2017

Monday 1st  January 2018

Tuesday 2nd January 2018

Closed for Training

We will also close in the afternoon for staff training on the following dates.  Cover is provided by Dumfries & Galloway Out of Hours

Wednesday 15th November 2017

Thursday 22nd February 2018

Wednesday 14th March 2018

 

Opening Times

Mon: 8am – 6.30pm
Tue: 8am – 6pm
Wed: 8am – 6pm
Thur: 8am – 6pm
Fri: 8am – 6pm
Sat: Closed
Sun: Closed

Appointments

Get our contact details and directions to the surgery.

Book an Appointment
 

Staff

Learn more about the Moffat Surgery team and our roles within the organisation.

Minor Ailments

Many minor ailments can be treated with medicines available over the counter. Help us help you.

Contact us

Get our contact details and directions to the surgery.

Self Help

Useful contact numbers, websites and documents for our patients.